Category Archives: Youtube Marketing

Starbucks VIA instant taste Challenge Day- Brilliant Marketing Strategy on Social Media by Starbucks.

How Starbucks attracted me into the Sales funnel and finally into their Store persuading me to buy their VIA instant coffee.

Starbucks VIA Instant coffee was the buzz last week every where from radio to Facebook, Twitter and every possible medias. I have to admit that I am impressed by their social media marketing strategy funneling a potential customer into buying the VIA instant coffee. Despite being a marketing guy and knowing how they were attracting me to their fish net, I was persuaded to finally buy their VIA instant coffee. Now allow me to share the process how they did it to me so it gives you an idea how a brilliant marketing can work. Please feel free to use some of their ideas for a similar product launch of your restaurant.

On Thursday October 1st I heard the buzz about Starbucks VIA instant coffee on the radio. They were talking so highly about it in a local radio that I even made a Facebook update wondering if it was really that good. What I essentially did was viral marketing for them at a push of an update on my Facebook informing all my friends about their new product VIA instant coffee. That is what I call a word of mouse advertising. It was purely on a voluntary basis. No one forced me to do that. I just did it because I like the coffee and I wanted to share with my friends. As this buzz was lingering in my mind, the next day when I opened Facebook, I saw the ads from Starbucks on my right hand side of the screen enticing me to RSVP. Sure enough I did it.

Now it was Saturday morning yesterday. I woke up and the first thing I wanted was a coffee. I would have gone to Dunkin Donuts or other Coffee place that morning. Since Starbucks was successful in engaging my mind with their new coffee product VIA instant coffee right from the middle of the week, I could not forget it and it just automatically prompted my mind to go to Starbucks yesterday morning.

I went to the Starbucks. Saw their promotional displays and also the sample of VIA instant coffee with two flavors- Columbia and Italian. I tried Columbia right away. Later I went to the cashier to buy a regular coffee but never had a desire to really buy the VIA instant coffee. She explained me in more details about the promotion and that I could buy the VIA instant coffee for $1.50 with $1 OFF on the 3 packets Italian flavor instant coffee.On top of that I would get my grande regular freshly brewed coffee for FREE. Now who would not want to take that offer. That is brilliant to me. Here is why? If that offer was not there then I would not have bought the VIA instant coffee. Their main strategy was to hand over the VIA instant coffee to every customers that walked into the store with the same FREE cup of coffee offer. Though they lost their money on that FREE cup of coffee I think they won in a long run. Now just take an example of me. Just because of that offer I got those VIA instant coffee. Now I will be trying that coffee. I might like it. The chances of me telling to my other friends is more as I enjoy the coffee. The chance of me buying more also increased dramatically. See how with one simple strategy Starbucks got me hooked into their sales funnel.

Starbucks Twitter Marketing Strategy

StarbucksVIA taste Challenge tweet

StarbucksVIA taste Challenge tweet

On Friday at 12:59 pm Starbucks tweeted about their Starbucks taste challenge day promotion with a link to their event link on Facebook. With one tweet Starbucks were able to broadcast their event to over 300 thousands followers. It was FREE. Imagine if they had to broadcast the same message on TV, it would cost them couple of thousands if not millions of dollars. Using twitter platform, it enabled Starbucks to inform about it’s VIA instant coffee product launch to potentially to everyone who ever were interested in Starbucks coffee. Once people got that tweet they were further drawn into Facebook to RSVP the  StarbucksVIA taste challenge day event.This is brilliant because when they RSVP the event then it is directing their mind subconsciously to attend that event. I am the perfect example. Saturday morning as I woke up, my subconscious mind told me to go to Starbucks.

Starbucks Facebook Ad

Starbucks Facebook Ad

Starbucks VIA Taste Challenge

I have seen Starbucks as the leader in leveraging the social media to engage it’s customers making a great brand awareness. For this particular VIA instant taste challenge event they used the Facebook to promote and in my opinion they were successful. As of writing this article there were 211, 1184 confirmed guests already and we still have time till tomorrow-Monday 5th October up to 5pm. Starbucks might have bought Facebook ad for couple of spare change out of their coffee sales. That marketing expense would be like a drop out of the ocean. However the impact it had to attract targeted potential customers was huge. That is the power of Facebook targeted ad. Any restaurants can attract their customers based on their geographic location. Your restaurant pay only when the ad gets clicked. I feel it is better than any other ad as it is targeted specific to your own local area within your own city.

I hope you got an idea how Starbucks has leveraged social media like Facebook and Twitter to attract the potential customers and more importantly how to use some of those ideas into your restaurant business. If you also want to add some ideas that I might have left please feel free to add on the comment section. I would appreciate it and also other restaurants who are trying to figure this new social media thing would also be very thankful to you.

How Kogi-Korean BBQ Restaurant is leveraging Blog, Flickr,Twitter And Facebook to effectively market their Restaurant.

The video  is inspirational to many especially restaurant entrepreneurs who come to America with a dream to make it big in restaurant industry. Though it might seem overnight success, it is not. There is years of dedication in the art of food, passion for what Mark Manguera and Roy Choi believed in. Nothing derailed their conviction. Few months ago, when they were just starting, no body would want to try their food let alone buy the food. Mark even had to beg people to try the food. This was a humble begining unwilling to take “no” for answer. They were persistent and kept on moving ahead pushing hard. They introduced their food to new customers one at a time. Once they ate the food, they couldn’t believe it was that delicious. They couldn’t help but spread the words and  become their die hard fans.

Kogi Korean BBQ restaurant  is not a new thing in LA restaurant market space. After all there are so many similar restaurants all around LA. So the question is what did Kogi Korean BBQ do to  get so much attention from the media, press to die hard fans who would keep on chasing for the truck in the middle of the night. The answer to that is they stood out from the rest of the average restaurants to be one of the coolest mobile restaurant. They set the trend by being different and taking the restaurant to their customers and not the other way around.  They also had a remarkable product-fresh juicy burritos and tacos with unique authentic Korean and Mexican flavour. Once people ate it, people felt as if they died and gone to heaven. They couldn’t help but keep on talking to their friends and to every one they met. This started spreading like wild fire and even reached to the halls of LA times and many other Los Angeles media press.

In my opinion the most important factor to its quick success and  popularity is social media like blogs,Flickr and Twitter to name few. These new media has made it possible to any body  to spread their ideas quickly and gain success provided they understand the social media and use it effectively to their restaurant marketing advantage. Kogi  Korean BBQ has maintained a blog and within the blog they have incorporated Flickr  and also Twitter. Never before was it this easy for any small independent restaurant like Kogi to engage with it’s customer this closely sharing photos, videos and comments. Blog has made it possible for restaurants like Kogi to communicate back and forth with it’s customers and understand exactly what they like and dislike. They also have used Flickr to share the happy moments and may be some funny ones too with their  customers. Customers are given an opportunity to express their love of food. Once they capture them in their lenses they make  it available on their blog so they can cherish the moment even days, weeks, years later. They have taken this one step further. If picture is worth 1000 words then video is million words worth. They have used video to share some of their road trips with their die hard fans and displaying those mouth watering tacos and burritos not just to people in Los Angeles but virtually to the whole world. The fact that it was in LA times I also watched the video though I am not in the vicinity.However since the video has a great impact on me, when I visit LA I will definitely be one of them chasing Kogi Korean BBQ in the middle of the night after my night club social time.

Lastly the most powerful tool they have leveraged in communicating with their customers is Twitter and Facebook. Considering that it has to fight all the heavy traffic through LA while moving from one place to another, the timings can be off from the schedules. This is the time when Twitter and Facebook come in handy. They can tweet on Twitter or make an updates on Facebook about their situation whether they are in traffic or anything that is causing delay. That way at least customers can be well informed and wait there for the juicy tacos even if the wait is for 2 hours. Twitter and Facebook also allow them to broadcast the specials of the day or any new menu updates. Twitter and Facebook is freely available tool on the internet and they have used it effectively to their advantage.

When you look at it’s history, it is barely 4-5 months now and they are so popular with in this short period of time. We would be pondering how on earth is this possible to a new concept restaurant which didn’t have any brand recognition at all. Well this is possible due to power of internet technology and social media tools. Never in the history it has been this easier and faster for any restaurant to spread their ideas and create a great brand which would take years with the traditional medias.

Hope you realize the potential of social media and use it to your advantage. Have you tried using social media for your business marketing. Please share your experience below and any questions you have. So we all can help each other. Thanks.

What Can Your Restaurant Learn About Video Marketing From P. Diddy?

Watch the video of P. Diddy and see how he has used Youtube as a marketing tool which makes us think out of the box. He has taken old way of doing one to one interview to a different level by doing it in the form of video interactive media interview.

Well you might be thinking you don’t really need personal assistant like P. Diddy. Let me tell you what you might need. You might need a talented guy to make your restaurant video. Therefore I would suggest  you to use P. Diddy’s strategy to find a talented college student who could make your restaurant video ad for certain prize. You can announce the challenge as Free Meal For A Year or even better cash prizes for the best “Restaurant Video Ad Contest” winner. You should make it attractive enough so that there is maximum number of participants. Instead of paying huge amount of fee to the ad agency why don’t you pay  the same amount to the winner. This does two thing for your restaurant. It creates a buzz and excitement among all those college students and every one interested which helps you create your restaurant marketing campaign in itself. The ad for your restaurant turns out so creative and brilliant that it has a great quality and good taste which is in sync with the target market. As a result it fosters bond with your customers and create loyal fans around your restaurant brand which you were aiming for any way with the video ad.

Watch “Chipotle 30 seconds fame” video contest challenge. People were invited to submit their video created by themselves for a grand cash prize. Lots of college students participated and there were many videos submitted made by different people. The above video is an example of a video that came out of the contest. It is pretty good., ha ! The video shows the front store with it big letter sign board – Chipotle -Mexican Grill which creates a brand awareness. It is also funny that the guy despite the hair that he discovers in the buritto keeps on eating to display his love towards his favourite buritto. It is that good. I am sure you also can announce similar video contest and have your restaurant video created by your own customers. Wouldn’t that be cool to have your own customer win the video ad contest and also to have him or her in your restaurant video commercial.

2 Ways Restaurant Can Increase Their Sales Even During The Economy DownTurn.

Now a days every where from television to radio we hear about how bad the economy is. Sure enough the economy is not at its best but still the business is being continued. It has not stopped the company from doing business. The question is if the company has restructured itself to deal with the slow economy and revamped their marketing strategy to wither the wave of bad economy. What I always believe is that the smart companies always innovate itself even during the crisis and become more efficient and stronger than ever before. In Chinese language crisis means danger and opportunity. So with recent economy’s context the bad economy being the crisis can be turned in to an opportunity by innovating your restaurant business into more efficient with more effective online marketing using several free social media tools available. All you have to do is see how your restaurant business can use some of the social media tools and have a great competitive advantage over your competitor and gain the business even during this kind of slow economy.

Right now some of the restaurant might have dine in and take out only. If you have more than one revenue stream that is great. I think as a restaurant you should have several revenue centers to be profitable. It makes more sense especially during the slow time when you don’t have much dine in customers.

2 ways your restaurant can increase your sales even during bad economy.

  1. By adding delivery service and using online automated ordering system.
  2. By adding catering service and promoting on youtube.com

By adding just a delivery service you created one center of revenue center. Let’s say if some body orders for an amount over $50 will be delivered with $5 fee. See now you have double gains here. First thing by just offering the delivery service you were able to sell that extra $50 and without it you would not have made that $50 and possibly many more of that $50 in sales. Secondly you also made $5 in delivery service fee. Well when you have one delivery then it might not make sense. But imagine over a time if you grow that to say 20 deliveries. Now suddenly you made $1000 in sales and on top of that you made $ 100 on delivery charge fee. Now you might be thinking it is too much work and you don’t have much people during the busy lunch or dinner time. Well this is where online tools comes for rescue. You can create online ordering system by having your menu online. You can use foodler.com and set your menu and online ordering system with them. It is free to have your menu on their site. They do the online marketing. However you pay only based upon how many sales you make. So it is a win-win proposition. You use the online ordering system and you pay only when you make the sales. Your return on investment is at least guaranteed. When customers order online from a remote location the order comes directly to your fax. You don’t even have to bother to sit on the phone for several minutes wasting your valuable time from busy lunch hour. With online order it is all automated. You don’t have to pick up the phone and several orders can be placed at once with out having to put those customers on hold for ever. If some customers call for delivery order or any kind of order all you do is direct them to online ordering site. The ordering process will be so easy and efficient.

Second thing that I see with most of the restaurant is that they don’t offer catering. I understand it is extra work. But if you do it right the pay off is worthwhile and more stable than the dine in business some time is not predicable. It is like hit or miss. But once you create another revenue center which is catering, it balances your dine in sales for the whole week incase it happens to be slow that day. Even $2000 or $5000 of extra cash per month would make a huge difference. I have seen some restaurants making extra $10,000 to $17000 and in some case even more depending upon the high or low volume restaurant. Again for the online ordering if you need it you can still use the foodler.com and they would include both catering and regular menu on the site. You might have another concern that how can I manage the delivery. In the beginning you or one of your managers can do it. Typically you might have one or two catering during the lunch time to begin with. When you start picking up the catering business then you could either hire another extra person for catering delivery/helper at the restaurant with your catering sales justification. If you are not inclined to hire just for delivery, then you could look for some local delivery companies that might one to do that job for you on demand basis. But the down part is that they want some percentage of the sales or certain fee. So you have to judge which route would be right for you.

Watch the video how Mexican Restaurant - Los Gringos Locos is smartly promoting their catering business on you tube video. Lets say some one is looking for Mexican catering service around Los Angeles area. Upon watching the above video on You tube who do you think would that person choose. Obviously the normal choice would be Los Gringos Locos. They have visual display of their product and service and more importantly it has social validation by those satisfied customers. That alone is powerful and persuasive enough for anyone to go with them especially when you have that 120 % guarantee. Try to take some idea from the Mexican Restraurant – Los Gingos.One of the smart thing you can do is buy You tube pay per click advertisement. You can start with as less as $20 or $100.You control the marketing budget. You only pay when some potential client clicks the video. The interesting thing is that the ad will cost you may be couple of cents per click and if that customer orders lets say just $1000 for one catering order you made $500 solid profit as the profit margin in catering is typically 50 % or sometimes even more. Can you imagine the return on investment you are getting out of this You tube video advertising. Apply some of these strategies and techniques and you will see how you can battle even the toughest economy.

There was a report on CNN that one of the jewelers did a special promotion to boost their holiday sales. If I remember correctly it was something like this- the promotion would run for certain days. The customer could participate in the promotion by buying the jewelries and the jewelries would be free if there was snow fall on the last day of the promotion or on certain day. It was like a raffle. Buy Jewelries and Win a chance to get it for free if you happen to be lucky and that it snowed on that particular day. Consequently with that creative promotion they were able to make more sales than ever even during the down economy. The point behind this story is that if you use creative marketing ideas that are effective and affordable then your restaurant business should be able to you’re your product in the form of dine in, delivery or catering even during the down market and virtually make your restaurant business a recession proof.

Youtube Marketing-What Is A Restaurant Youtube Marketing?

What is Youtube ?

Youtube is another social media online video sharing site where anybody from any where
in the world with internet access  can upload the video and share with their friends, family, or customers and virtually to everyone interested.

What is a Restaurant Youtube Marketing ?

Restaurant Youtube Marketing is a process of marketing your restaurant using Youtube video sharing site whether you choose for sponsored video advertising or free advertising by organic search result when someone finds your restaurant though Google or Youtube.

How can you promote your  restaurant on Youtube online video ?

Watch the video where Product Manager Matthew Liu explains how you can you use Sponsored Videos to promote your videos on Youtube.

The idea here is promote your restaurant on Youtube online video sharing site. First you can  create some sort of short video of your restaurant. It could be with your chef cooking the signature dishes with his acrobatic skills to make those online viewers salivate and come running to your restaurant or it could be a funny video with one of your staff in the restaurant that would make those online or mobile viewers laugh to cry and cannot help but email those videos to all their friends. Right there, it is a viral marketing that is more powerful than the yellow pages, newspaper, radio and TV advertisement combined.

Then the next step would be to load up the video in Youtube by logging into youtube.com . You can either log in with your Google email account or if you don’t have you can sign up by going to https://ads.youtube.com/

Now you will have to create ad campaign with the key words that is related to your video. For example you can add the Best Italian Food in Atlanta, or Authentic Italian Restaurant in Atlanta assuming the video is about your Italian food or Restaurant. You can create your own budget for pay per click advertisement campaign. That means when new potential customers view the video, then only you pay. It is more effective than those expensive and ineffective mass media TV advertisement. You can have a budget of $ 25 per day or $100 per month or what ever amount you think is appropriate. This gives you control over not only your marketing dollar but also control over quality lead that might generate offline customer to your restaurant.

This is a great opportunity especially for all the small independent restaurants because it provides a leverage to have online video advertisement to even battle those big chain restaurant that have been enjoying the luxury of big television network access with their big pocket. Now the Youtube sponsored video advertising  will level the plain field of video marketing by democratizing the video advertising not only to the big chains but also  to small restaurants and all the businesses.

So I would encourage you to take advantage of this opportunity. Get some short video of your restaurant right away.You can do it with your ordinary Sony camcorder .Up load the video and get started with the sponsored video advertisement.

Good Luck and let me know how it went .Go and sign up right now at https://ads.youtube.com/